Call us:  +55 11 2601 8089
Whats app: +55 11 97666 8581 
+55 11 95259 7483 
+55 11 95259 7481 

Hours of Service:

Mon. to Fry. das 07h to 17h EDT
Sat. from 08h to 13h EDT

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Buying Policy

Important Notice

All customs taxes and fees have to be paid from the buyer.
Because each country has a import policy and is buyer's responsability to knows what is.
Remember that could occur customs delays and in this case the viallure company no how to interfere.


Shipping information

To calculate the value of the delivery service, choose your country and click the "Calculate" button. The value of delivery will be calculated and added to the total order value. After choosing your product(s) and checking out all the information click on "Complete Purchase".


Your account

If you are already a customer of Viallure, please log in using your email or Facebook account and password. If this is your first purchase, you must register first. After completing all required information, click "Submit".


Payment methods

Credit cards: Visa, Mastercard, Diners Club, American Express.


Shipping and handling

When you buy with Viallure.com.br you will receive your order on your delivery destination through a contracted service (Fedex or Post Office). Each customer will receive an email with a code to track your order at the site of Fedex or local post office. * Delivery time varies according to the delivery option chosen at the time of purchase;

- Fedex Priority - 1-10 days.
- Economic Fedex - 3-20 working days.
- EMS - 2-15 days.
- Low Priority - 3-30 days.

For each product the delivery time will differ according to the availability described on the product page.
Viallure.com.br is not responsible for stock shortages of our suppliers. In the case this happens, you can choose to cancel your order and receive a refund.


Shipping

Orders with payment approved the same day until 12:00 pm (Brazilian Time) will be shipped on that same day for products that have "immediate delivery" (see product details). Orders with payment approved after 12:00 pm (Brazililian Time) will be shipped the next business day, for products that have "immediate delivery" (see product details). Products that need to be ordered will be delivered according to the information provided on the product details page under the field “Availability”


Warning

For your safety, Viallure sells contact lenses only to users with replacement prescription. If you are a new user you must send the prescription via email to [email protected]om.br or by fax (+ 55 11 2601 8089). The prescription of glasses and contact lenses is a medical procedure.
Through these measures, Viallure contributes to the reduction of eye problems caused by improper use.