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Mon. to Fry. das 07h to 17h EDT
Sat. from 08h to 13h EDT

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Returns and Exchange Policy


We at Viallure offer our customers quality products, seeking partnerships with the best suppliers in every product category we sell. We created a returns and exchange Policy in respect to our customers and to maintain the credibility that we conquered.


General Considerations

Events involving exchange or refund must be reported to the Central Customer Service.
Product returned without this communication, after the deadline, or with missing items, will be returned without prior consultation.

Our products suffer no change in our distribution center. We send products to our customers in exactly the same way they were received from the manufacturer. If any of the following occurs, please refuse receipt of the product:

- Opened package
- Faulty or damaged products;

In case a product is received inadvertently, please contact our Customer Service Center within 48 hours, through email: [email protected]


Damaged Product


If the product (contact lenses) purchased becomes defective within 7 (seven) days from the date of receipt, the customer should contact Viallure and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria.

Merchandise must be returned in its original packaging (glass, blisters or metallic seals) without violation of the manufacturer's original seal, that is, without any intervention causing loss of warranty, accompanied by manual and all accessories.

All products will experience a preliminary review and if non compliance with any of the conditions described in the previous item is detected, the product will be returned to the customer and the delivery cost will be charged.

Damaged products are sent to the manufacturer within 30 days for analysis.
Other products warranty period may vary by supplier.


Colored lenses

Viallure.com.br is not responsible for the end result of colored contact lenses. The photos / images are provided by the manufacturers and therefore are merely illustrative and may not reach the expected result according to the color that is described on the product page.